We want our customers to have the best shopping experience ever! Our dedicated product team is always looking for the best items to guarantee the best quality before shipping.However, if you are not satisfied with the item you receive, we can provide an exchange or refund. Please, feel free to contact us if you have any issue with your order! email@example.com
If you need to return an item, please check the procedure in order to make the process fast and comfortable.
- In the unfortunate event that the product is defective. (Its clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer have the right to receive a new product depending of the product availability. In case the product is not available customer will receive a refund.
The information you need to send:
- Reason for return
- Order number
- Clear Picture of the Product
- We will communicate this to our supplier to issue an exchange or refund.
- Once our supplier receives the item, we will resend a new product and cover the expenses of the shipping cost. This is only applicable if Esshe is responsible for shipping the wrong item/size.
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
- Patterns have some variations according with the picture.
- Color is slightly different from the picture.
- Material quality is not exactly what customer wants.
- If the customer wants an exchange, they will be responsible for the return shipping costs that it can have.
- If the customer wants a refund, they will be responsible for the return shipping costs that it can have.
What is the procedure?
- Once our supplier receives the item, we will send a new product or apply for a refund. Please check shipping policy if you need to.
Conditions to apply for a change or return:
- All returns must first be approved by our customer care team via support@Fashionyan.com. We will not accept any return request by messenger or any other method.
- All returned items must be in brand-new condition, unused/unworn, unwashed, with original tags and their original packaging.
- We do not accept returns on items where a discount coupon is applied or any other kind of price reduction unless a customer receives a wrong item or the item is faulty.
- No refund requests will be accepted after 14 natural days for any reason.
- Return shipping costs are the customer's responsibility.
- Refund can take between 12 to 20 days to be reflected on your statement
- We'll refund only to the same payment method from where customer originally pay
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
Please contact us for further help or questions at firstname.lastname@example.org